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Suggested Reading List

The following is a list of reading recommendations.
After reviewing the list, please let me know if you have additional titles. Just send an email to with the title, author, and a short note indicating what impressed you about the book.


  • The Leadership Challenge
    by Kouzes and Posner
  • On Becoming a Leader
    by Warren Bennis
  • Excellence by Design: Leadership
    by John Spence
  • Primal Leadership
    by Daniel Goleman
  • Leader to Leader
    by Frances Hesselbein
    (from the Drucker Foundation)
  • The Leader of the Future
    by Frances Hesselbein
    (from the Drucker Foundation)
  • Flight of the Buffalo
    by James Belasco
  • Servant Leadership
    by Greenleaf
  • Leading People
    by Rosen and Brown
  • Authentic Leadership
    by Bill George
  • Instant Turnaround
    by Harry Paul and Ross Reck

General Business Knowledge

  • Good to Great
    by Jim Collins
  • Built to Last
    by Jim Collins
  • Results Rule!
    by Randy Pennington
  • Think Big Act Small
    by Jason Jennings
  • Great Places to Work
    by Levering
  • What the Best CEO's Know
    by Krames
  • In Search of Excellence
    by Tom Peters
  • A Passion for Excellence
    by Tom Peters
  • Liberation Management
    by Tom Peters
  • The Great Game of Business
    by Jack Stack
  • Teaching the Elephant to Dance
    by James Belasco
  • The Knowing-Doing-Gap
    by Pfeffer and Sutton
  • The World is Flat
    by Thomas Friedman

Business Biographies

  • Nuts (about Southwest Airlines)
    by Kevin Freiberg and Jackie Frieberg
  • Pour Your Heart into It (about Starbucks)
    by Howard Schultz
  • Who Says Elephants Can't Dance
    by Lou Gerstner
  • Moments of Truth
    by Jan Carlson
  • Only the Paranoid Survive
    by Andy Grove
  • Augustine's Laws
    by Norm Augustine

Conflict Resolution

  • Crucial Conversations
    by Patterson et al
  • Difficult Conversations
    by Stone et al
  • Crucial Confrontations
    by Patterson et al
  • Effective Communication Skills for Scientific and Technical Professionals
    by Chambers
  • The Gentle Art of Verbal Self-Defense
    by Elgin

Team Building

  • The Wisdom of Teams
    by Katzenbach and Smith
  • The Five Dysfunctions of a Team
    by Lencioni

Customer Service

  • At America's Service
    by Karl Albrecht
  • Service America
    by Karl Albrecht
  • Customers for Life
    by Carl Sewell
  • Quality is Free
    by Philip Crosby
  • Delivering Knock Your Socks Off Service
    by Bell & Zemke
  • Unleashing Excellence: The Complete Guide to Ultimate Customer Service
    by Dennis Snow & Teri Yanovitch
  • Managing Knock Your Socks Off Service
    by Bell & Zemke
  • The Customer Driven Company
    by Richard Whiteley
  • The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
    by Robert Spector & Patrick McCarthy

Career Development

  • What Color is Your Parachute 2009
    by Richard Nelson Bolles
  • Could Do Anything If I Only Knew What It Was: How to Discover What You Really Want and How to Get It
    by Barbara Sher
  • Do What you Are
    by Paul Tieger and Barbara Barron-Tieger
  • Guerrilla Marketing for Job Hunters: 400 Unconventional Tips, Tricks, and Tactics for Landing Your Dream Job
    by Jay Conrad Levinson and David Perry
  • Job Hunting Tips for People With Not-So-Hot Backgrounds: 101 Smart Tips That Can Change Your Life (Career Savvy)
    by Ron Krannich
  • Sweaty Palms: The Neglected Art of Being Interviewed
    by H. Anthony Medley
  • Knock 'em Dead, 2009: The Ultimate Job Search Guide
    by Martin Yat

Life balance, Self-motivation, Happiness and/or Success

  • A Strategy for Daily Living
    by Ari Kiev
  • Quantum Leap Thinking
    by James Mapes
  • Love is the Killer App
    by Tim Sanders
  • Seven Habits of Highly Effective People
    by Stephen Covey
  • Unlimited Power
    by Anthony Robbins
  • Learned Optimism
    by Dr. Martin Seligman
  • Taking Responsibility
    by Nathaniel Brandon
  • You Can Be Happy No Matter What
    by Richard Carlson
  • Getting Things Done
    by David Allen