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  • August eSIG Meeting

August eSIG Meeting

  • Tuesday, August 11, 2009
  • 7:45 AM - 9:14 AM
  • EverBank
  • 23

Registration


Online registration (if any is due) requires payment by MasterCard, Visa, Discover, American Express, or PayPal.
If you need to arrange for an alternate payment method, please call the chapter administrator at (904)356-9008.
Registration is closed

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Online Help & the Metrics


Presented by: Rod Sharp
Help System Developer,
Technical Writer and Trainer

Online help systems are being used in many companies as online reference libraries that employees access to determine the policies, technical information, and procedures on how to complete tasks that they may not be familiar with.


Increasingly the online help systems are used for “Just In Time” training on very specific tasks that may include reference materials, decision tools, calculators, simulations, and other types of eLearning. Online help systems and eLearning are being managed by learning organizations for both employees and customers.

This session will look at the development of online help systems, eLearning, and how to obtain the metrics needed in making business decisions on what content to develop.
 
At this month’s meeting you will learn about:

  * Help life products, help cycles, and  eLearning
  * Training products and technology
  * Obtaining the metrics
  * Video and external links
  * .NET the day the world changed.
 
As the Technical Reviewer of the book “Building & Managing a World Class IT Help Desk”, the former president of BIGHelpDesk.com, and a Certified RoboHelp Trainer/Developer,  I find myself in a unique position to discuss “Online Help and the Metrics.”
 
Before the meeting:  Please join us on our chapter website eSIG Forum for a discussion on Online Help Systems and the Metrics.
 
Please join us for networking, complimentary coffee and bagels, and an informative start to your day.

Date:     Tuesday  August 11, 2008
               7:45 AM   Registration / Networking /
                                Continental Breakfast 
               8:00 AM   Welcome  
               8:10 AM   Featured Program  
               9:10 AM   Closing Remarks
               9:15 AM   End   
     
Location:
 EverBank
                  8100 Nations Way
                  Jacksonville, FL 32256

PLEASE NOTE: As a result of several recent ASTD-NEFL events being quickly sold out, leaving a number of Chapter Members unable to attend, we have instituted a new policy of opening registration to Chapter Members approximately one week before making registration available to non-members. Also, in the event of sell-outs, Chapter Members will be given waitlist priority.

Directions From JTB
*    Turn south onto Phillips Highway.
*    At the 1st light, turn left onto Cypress Plaza Drive.
*    Take the next left onto Financial Way.
*    Take the first right into EverBank’s parking lot.
*    Use main lobby entrance, and check in at Security.

Directions From Baymeadows
*    Turn north onto Phillips Highway.
*    At the 4th light, turn right onto Cypress Plaza Drive.
*    Take the next left onto Financial Way.
*    Take the first right into EverBank’s parking lot.
*    Use main lobby entrance, and check in at Security.

Attire:       Business Casual

Fees:        Chapter Members      No Charge
                  Nonmembers                    $10.00

$5.00 surcharge for unregistered "walk-ins" applies to both members and non-members.


Online registration requires payment (if any is due) by MasterCard, Visa, Discover, American Express, or PayPal. If you need an alternate payment method, please register by emailing admin@astdnefl.org or calling (904) 356-9008.

We appreciate EverBank's support of eSIG and we
thank them for the use of the meeting room.


CONTACT INFORMATION

Write :

chapteradmin@atdnefl.org


Send :

ATD NEFL CHAPTER

PO Box 551202

Jacksonville, FL 32255-1202

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