^10th Annual
Excellence in Employee Development Awards

• Excellence in Employee Development
• Excellence in Program Design
• Excellence in Learning Partnerships
• Trainer Excellence
• Excellence in Measuring & Evaluating
• Excellence in E-learning
• Excellence in Blended Learning
• Excellence in Leadership Training
• Excellence in Coaching & mentoring
• Excellence in Program Improvement

 
Key Note: Teri Yanovitch
Topic: Leadership: Ignite, Inspire, Retrain and Retain your Employees

As a keynote speaker and former seminar leader at the Disney Institute, Teri Yanovitch shared the best practices of customer service developed by the Walt Disney Company with global organizations. For more than a decade, she also facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates.  Teri is the co-author of:  Unleashing Excellence – The Complete Guide to Ultimate Customer Service and Retain or Retrain – How to Keep the Good Ones from Leaving.   As an international speaker, trainer and consultant, her firm, helps organizations create a culture of excellence by working with the leadership, processes, and employees.

Program details:
Date: December 8, 2010
Fee: $59 or a table of eight: $413 (save $59)
Registration: 11:00 a.m. – 11:30 a.m.
Program Time: 11:30 a.m. - 1:30 p.m.   
Location: UNF University Center
Register by: calling 904.620.4200 or click here  to register online

Sponsorship and exhibitor opportunities are available.
Contact: Margret Hardy:  mhardy@unf.edu or 904-620-4270