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Addressing Organizational Culture and Increasing Performance

  • Thursday, May 27, 2021
  • 11:30 AM - 1:00 PM
  • Zoom Webinar



Presented by: Deb Harringtion

LinkedIn: https://www.linkedin.com/in/debharrington/

Email: dharrington@customer1stperformance.com

Website: customer1stperformance.com

Join this session if you are interested in partnering with organizational leaders to design performance systems that meet the future.

ATD has defined that under the Impacting Organizational Capability there are 8 sub capabilities. OD & Culture and Performance Management is one of those.

This workshop will focus on OD, Culture and Performance Management. Deb will facilitate this 90-minute workshop by demonstrating how the Knowledge & Skills tie to the Capabilities providing a clear learning path, for those interested in building this very competitive capability.

After punctuating what the high-level capabilities and their supporting knowledge and skills comprise, she will walk you through a case study which envisions an organizational transformation from a bureaucratic, bottom line driven culture to a nimble, customer centric one. As you imagine the possibilities, she will challenge you to define how Organizational Development, Performance Structure, Organizational Systems, Employee Engagement and Continuous Learning support the actualization of business transformations.

About Speaker

Deb Harrington was the founder and President of Customer 1st Performance, LLC (C1P). C1P delivered an integrated turnkey solution to improve business performance. Since continuous learning is the true competitive advantage, all solutions were supported with innovative learning solutions. The C1P team has enhanced performance for Fortune 500 companies, including American Express, CIT Group, JD Powers, MasterCard, JPMorgan Chase, and Vonage Telecommunications.

Prior to C1P Deb served as a senior leader at Citigroup. Her final role was Customer Experience Director for Citibank, North America, which encompassed; Program Management, Technology Project Prioritization, Learning & Development, Citigroup Executive Response Unit and Service Quality.

In the year prior to her departure from Citibank, Deb was responsible for leading a Process Improvement effort which resulted in Citibank’s customer satisfaction results, as measured by JD Powers National Retail Banking syndicated study, improving by 40 percent in one year.

Deb has spoken at Source Media, Competency & Skills Forums and American Banker Associates and JD Powers Annual Conference. She has served on Boys Hope, Girls Hope board and was the NYC Annual Corporate Sponsor for Leukemia and Lymphoma Societies Light the Night Fund Raiser.

Deb attended Adelphi University and completed a Training and Development certification at New York University. She is Myers Briggs and DISC Certified.


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PO Box 551202

Jacksonville, FL 32255-1202


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