Upcoming ATD NEFL Events

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• Talent Optimization - It's a Four-Step Process

  • When
    Thursday, May 20, 2021
  •  
    12:00 PM - 1:00 PM (EDT)
  • Location
    Webinar (Zoom link will be sent with registration)

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   Presented by: Dolly Penland

  Most businesses have a business strategy that differentiates them in the marketplace. While many business owners and executives believe they have a good handle on their people processes, turnover, missed goals/opportunities, unsatisfactory performance, and low productivity, all have said otherwise. Too often, the problem is that business leaders think that their people are the sole responsibility of the human resource department.

  Talent optimization is owned by leaders who are responsible for their business strategy. This discipline teaches you how to create and implement a people strategy that drives your business results.

  Attendees will gain:

  • How to use data to create a people strategy
  • How to identify the profile of a top performer for your company
  • How to use analytics to improve business outcomes

  About Speaker

  Dolly Penland, President & CEO of Business Results, a PI® Certified Partner and Talent Optimization consultancy, and a CATIL® Certified Partner, works with organizations helping them to hire and manage their talent to their highest potential. She specializes in multiple areas including helping businesses grow sales, reduce turnover, and develop leaders.

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• Addressing Organizational Culture and Increasing Performance

  • When
    Thursday, May 27, 2021
  •  
    11:30 AM - 1:00 PM (EDT)
  • Location
    Zoom Webinar

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  Presented by: Deb Harringtion

  LinkedIn: https://www.linkedin.com/in/debharrington/

  Email: dharrington@customer1stperformance.com

  Website: customer1stperformance.com

  
  

  Join this session if you are interested in partnering with organizational leaders to design performance systems that meet the future.

  ATD has defined that under the Impacting Organizational Capability there are 8 sub capabilities. OD & Culture and Performance Management is one of those.

  This workshop will focus on OD, Culture and Performance Management. Deb will facilitate this 90-minute workshop by demonstrating how the Knowledge & Skills tie to the Capabilities providing a clear learning path, for those interested in building this very competitive capability.

  After punctuating what the high-level capabilities and their supporting knowledge and skills comprise, she will walk you through a case study which envisions an organizational transformation from a bureaucratic, bottom line driven culture to a nimble, customer centric one. As you imagine the possibilities, she will challenge you to define how Organizational Development, Performance Structure, Organizational Systems, Employee Engagement and Continuous Learning support the actualization of business transformations.

  About Speaker

  Deb Harrington was the founder and President of Customer 1st Performance, LLC (C1P). C1P delivered an integrated turnkey solution to improve business performance. Since continuous learning is the true competitive advantage, all solutions were supported with innovative learning solutions. The C1P team has enhanced performance for Fortune 500 companies, including American Express, CIT Group, JD Powers, MasterCard, JPMorgan Chase, and Vonage Telecommunications.

  Prior to C1P Deb served as a senior leader at Citigroup. Her final role was Customer Experience Director for Citibank, North America, which encompassed; Program Management, Technology Project Prioritization, Learning & Development, Citigroup Executive Response Unit and Service Quality.

  In the year prior to her departure from Citibank, Deb was responsible for leading a Process Improvement effort which resulted in Citibank’s customer satisfaction results, as measured by JD Powers National Retail Banking syndicated study, improving by 40 percent in one year.

  Deb has spoken at Source Media, Competency & Skills Forums and American Banker Associates and JD Powers Annual Conference. She has served on Boys Hope, Girls Hope board and was the NYC Annual Corporate Sponsor for Leukemia and Lymphoma Societies Light the Night Fund Raiser.

  Deb attended Adelphi University and completed a Training and Development certification at New York University. She is Myers Briggs and DISC Certified.

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